Cancellation Policy

At Align Motion Physio, we prioritise the health and well-being of our community, along with respecting everyone's time, including yours and ours.

Our cancellation policy aims to honour both our clients' and physiotherapists' time so we can efficiently assist more people in reaching their physical goals. We understand that circumstances may arise where cancelling an appointment becomes necessary. We kindly request that you inform us as soon as possible, but no later than 24 hours before your scheduled appointment.

If you cancel or reschedule your appointment with:

More than 24 hours' notice: No charge will be incurred. However, providing a few days' notice would greatly assist us in filling your appointment slot.

Less than 24 hours' notice: A $50 fee will be applied, reflecting the cost of the unfilled appointment, unless it's due to an emergency, illness, or Covid symptoms.

Align Motion Physio retains the discretion to waive this fee in exceptional circumstances. Our cancellation policy is designed to uphold the commitment of both our clients and physiotherapists, ensuring clarity in our expectations. We appreciate your understanding. For any enquiries, please contact us via email at reception@alignmotionphysio.com.au.

Terms and Conditions

If a patient cancels within 24 hours of their scheduled appointment, Align Motion Physio reserves the right to charge a $50 fee. We may request pre-payment upon arrival or before an appointment for individuals who frequently miss appointments or are consistently late in cancelling.

Continued disregard for our attendance policy may lead to limitations on scheduling future appointments at Align Motion Physio, though we aim to avoid this whenever possible, as mutual respect is fundamental to the client-physiotherapist relationship. Late cancellation fees are typically not covered by Workcover insurance companies, TAC, Medicare, or other third parties, thus it is the client's responsibility to manage such charges.

Exceptions may be considered for immediate emergencies only, such as medical emergencies or vehicle breakdowns, at the clinic's discretion. This excludes last-minute work or family commitments, changes in plans, forgetfulness, etc. ? Please note that SMS reminders are a complimentary service and should not be solely relied upon. It is ultimately your responsibility to remember your appointment; however, you're welcome to request an appointment card with the date and time at reception.

Exceptions may be considered for immediate emergencies only, such as medical emergencies or vehicle breakdowns, at the clinic's discretion. This excludes last-minute work or family commitments, changes in plans, forgetfulness, etc.

Please note that SMS reminders are a complimentary service and should not be solely relied upon. It is ultimately your responsibility to remember your appointment; however, you're welcome to request an appointment card with the date and time at reception.